Your CompuCover Policy Number*

Name*

Address

Postcode

Tel

Email*

1. Is your policy

a. Individual

b. Business

c. Education

d. Other

2. Was your claim for

a. Accidental damage

b. Theft

c. Other

3. Do you believe your claim was handled

a. Very well		b. Well		c. Above average
d. Satisfactorily		e. Badly		f. Very badly

Please give reasons for your answer to question 3
4. How long was the time period between you supplying us with your claim form and our claims department contacting you?
5. If your claim was a damage claim, how long was it before you had your repaired equipment back?
6. If your claim was a theft claim, how long was it before you received your new equipment?
7. Were you kept up to date with the situation regarding your claim?
a. Yes		b. No
8. Based on the service you have received, will you be renewing your policy?
a. Yes		b. No
If no, please give reasons why you will not renew your policy
9. In your opinion, what could we do to improve our claims process?
10. If you had any complaints, how do you believe they were handled?

a. Very well		b. Well		c. Above average
d. Satisfactorily		e. Badly		f. Very badly
g. I have not had any complaints

Please give reasons for your answer

11. Do you have any other comments you would like to make about the company, the policy, the sales process, the claims process or any other aspect of your experience of CompuCover? If so, please use the space below