Your CompuCover Policy Number*

Name*

Address

Postcode

Tel

Email*

1. Is your policy

a. Individual

b. Business

c. Education

d. Other

2. If your policy is part of a group/school/company policy, who was responsible for taking the decision to purchase the policy?

3. When did you purchase your policy?

4. Did you purchase your policy
a. Over the phone from CompuCover
b. Via the CompuCover website
c. Online via another website
d. From a broker
e. As part of a combined deal that included your equipment
f. From a computer manufacturer
g. Via a retail outlet

5. Where did you first hear about CompuCover?
a. Internet search engine		b. Broker		c. Colleague/Friend		d. Work scheme
e. Promotional literature		f. Advert		g. British Airways lounge		h. Mailshot
i. Via a computer reseller		j. At point of purchase of equipment				k. Via a leasing company

6. How was CompuCover described to you?
7. What information did the person you purchased CompuCover from tell you about themselves?
8. Did you read the terms and conditions?
a. Yes		b. No
9. Do you believe that the product was described accurately to you prior to purchase?
a. Yes		b. No
10. Do you believe that any important features of the policy were omitted during the sales process?
a. Yes		b. No
If 'yes', please provide details

11. Post purchase did you receive
a. A policy document		b. Full terms and conditions		c. Key facts document
12. What time period did you receive these documents within?

13. Do you think this time period was acceptable?
a. Yes		b. No
14. How would you rate the sales service you received?

a. Very good		b. Good		c. Above average
d. Satisfactory		e. Below average		f. Bad

15. What information did you receive about the company you purchased CompuCover from during the sales process?

16. Where did you purchase your equipment from?

17. Are you aware that CompuCover can also cover peripherals such as scanners, printers, projectors, whiteboards and specialist equipment such as dynavoxes?
a. Yes		b. No
18. Do you have any other equipment that could be insured by ourselves?
a. Yes		b. No
19. Based on the service you received, will you be renewing your policy?
a. Yes		b. No
If 'no', please give reasons why you will not renew your policy
20. Do you have any other comments you would like to make about the company, the policy, the sales process, the claims process or any other aspect of your experience of CompuCover? If so, please use the space below