Claims Handling Survey

Fields marked with an * are mandatory.

Name*

Policy Number*

Claim Reference

Address

Postcode

Contact Number (9am-5pm)

E-mail Address*

1. Was your claim for
DamageTheft

2. How did you submit your claim form to us
OnlineBy PostBy EmailOther

3. DID YOU FIND YOUR CLAIMS HANDLER WAS HELPFUL OR SYMPATHETIC TO YOUR CIRCUMSTANCES? Please give details.

4. DID THE REPAIR AGENTS KEEP YOU UPDATED OF THE PROGRESS OR ADVISE YOU OF ANY DELAYS? Please advise who the repair agent was if known.

5. HOW LONG DID YOUR CLAIM TAKE FROM WHEN YOU SUBMITTED THE CLAIM FORM TO RECEIVING YOUR ITEM BACK? DID YOU FIND THAT WAS THIS WAS AN ACCEPTABLE TIME? Please give details.

6. OVERALL HOW DO YOU FEEL YOUR CLAIM WAS HANDLED?

7. WHAT COULD WE HAVE DONE IMPROVE THE SERVICE YOU RECEIVED?

8. HAS THIS CLAIM HAS ANY IMPACT ON WHETHER YOU WOULD CONSIDER RENEWING YOUR POLICY? Please give details.

9. DO YOU HAVE ANY OTHER COMMENTS THAT YOU WOULD LIKE TO MAKE REGARDING ANY PART OF THE PROCESS, THE SERVICE YOU RECEIVED OR THE COVER YOU HAVE PURCHASED?

10. PLEASE COULD YOU CONFIRM IF YOU ARE HAPPY FOR US TO USE ANY OF THIS INFORMATION PROVIDED AS PART OF OUR MARKETING OR TRAINING MATERIAL.
YesNo