Customer Survey

Fields marked with an * are mandatory.

    Name*

    Policy Number*

    Address

    Postcode

    Contact Number (9am-5pm)

    E-mail Address*

    1. IS YOUR POLICY FOR
    a. Insuranceb. Warrantyc. Both

    2. IS YOUR POLICY FOR AN
    a. Individualb. Businessc. Education Facility

    3. WHEN DID YOU PURCHASE THIS POLICY?

    4. HOW DID YOU PURCHASE THIS POLICY?
    a. OVER THE PHONE DIRECT WITH COMPUCOVERb. ONLINE VIA WWW.COMPUCOVER.CO.UKc. ONLINE VIA A DIFFERENT WEBSITE (please specify)d. FROM A RETAIL OUTLET (please specify)e. AS PART OF PACKAGE DEAL THAT WAS INCLUDED WITH YOUR IT EQUIPMENT. (please specify)
    Please specify (if applicable above)

    5. WAS THE INSURANCE/WARRANTY COVER DESCRIBED TO YOU PRIOR TO PURCHASE, IF SO WHAT INFORMATION DID YOU RECEIVE?

    6. DID YOU READ THE TERMS AND CONDITIONS PRIOR TO PURCHASE?
    a. Yesb. No

    7. DO YOU BELIEVE THAT THE PRODUCT(S) WAS ACCURATELY DESCRIBED TO YOU? (please give details)

    8. IF YOU HAD ANY QUESTIONS DURING THE SALES PROCESS WERE THESE ANSWERED TO YOUR SATISFACTION? (please give details)

    9. FOLLOWING YOUR PURCHASE YOU WOULD HAVE RECEIVED A WELCOME LETTER/EMAIL, POLICY CERTIFICATE, TERMS AND CONDITIONS, A KEY FACTS SUMMARY DOCUMENT AND OUR TERMS OF BUSINESS.
    HOW LONG WAS IT BEFORE YOU RECEIVED THIS INFORMATION, DO YOU THINK THAT THE TIMESCALES WERE ACCEPTABLE? (please give details)

    10. IN RELATION TO THE QUALITY OF INFORMATION PROVIDED AND/OR THE HELPFULNESS OF THE STAFF, WERE YOU HAPPY WITH THE SALES SERVICE YOU RECEIVED? (please give details)

    11. WERE YOU ADVISED OR MADE AWARE DURING THE PROCESS THAT THE SERVICE IS PROVIDED ON A NON ADVISED BASIS AND THAT THE PRODUCTS YOU ARE OFFERED ARE AUTHORISED BY THE FCA? (please give details)

    12. WE PROVIDE BOTH INSURANCE AND WARRANTY COVER FOR A RANGE OF ITEMS INCLUDING PRINTERS, SCANNERS, PROJECTORS, WHITEBOARDS, SMARTPHONES AND TABLET PC'S
    DO YOU HAVE ANY OTHER ITEMS THAT COULD BE INSURED AND WOULD YOU LIKE US TO CONTACT YOU TO PROVIDE A QUOTE FOR THESE ITEMS?

    13. DO YOU HAVE ANY OTHER COMMENTS THAT YOU WOULD LIKE TO MAKE REGARDING ANY PART OF THE PROCESS, THE SERVICE YOU RECEIVED OR THE COVER YOU HAVE PURCHASED?

    14. IN RELATION TO THE QUALITY OF INFORMATION PROVIDED AND/OR THE HELPFULNESS OF THE STAFF, WERE YOU HAPPY WITH THE SALES SERVICE YOU RECEIVED? (please give details)
    a. Yesb. No