Customer Satisfaction Survey

Please complete the following Customer Satisfaction Survey based on the service you recently received, this form should only take a few minutes to complete.  Today we will be gaining your thoughts and opinions in order to better serve you in the future. Thank you for your time.

    Customer Name*

    Policy Number*

    E-mail Address*

    1. What is your policy for?
    InsuranceWarrantyBoth

    2. Is your policy for an:
    IndividualBusinessEducation Facility

    3. Was your policy arranged direct with compucover? (If yes please continue to Question 5)
    YesNo

    4. How was your policy arranged?
    OnlineTelephoneInstoreSalary SacrificeStudent Finance (DSA)Family Fund

    5. How accurately do you feel the policy was described to you on a scale of 1-5, with 5 being very accurate and 1 being not accurate.
    12345

    6. If you had any questions during the process how satisfied were you with the answers given, on a scale of 1-5, with 5 being very satisfied and 1 being not satisfied.
    12345N/A

    7. How satisfied were you with the time taken before you received your documents, on a scale of 1-5, with 5 being very satisfied and 1 being not satisfied.
    12345

    8. In relation to the quality of information and/or helpfulness of the staff, how satisfied were you with the service received on a scale of 1-5, with 5 being very satisfied and 1 being not satisfied.
    12345

    9. Were you made aware that the service was provided on a non-advised basis?
    YesNo

    10. Were you made aware that the products offered are authorised by the FCA?
    YesNo

    11. Do all the insurance/warranty options given suit your various needs?
    YesNo

    12. Do you have any further feedback that you would like to give regarding any part of the service you received?

    13. Are you happy for us to use any of this information provided as part of our marketing or training material?
    YesNo

    14. Are you happy for us to contact you to discuss your feedback further?
    YesNo