Our People

David Milner
Managing Director

David is a Fellow of the Chartered Institute of Bankers and is also the Chairman of a building society and a Non-Executive Director of a London based specialist insurance broker.

He has 3 grown up children and a grandson.

He’s a keen rugby fan, Leicester Tigers in particular. He also enjoys the odd glass (bottle) of wine.

Fun Fact – When he was a younger he wanted to be a postman.

Michelle Boff
Operations Manager
Michelle has worked for the company for a total of 15 years on and off, will explain the story when I see you.

Michelle has worked within all departments of compucover and as such has gained a wide variety of knowledge. She has climbed the career ladder and has gone from being a customer service advisor to office manager.

She now has the task of managing the office and also keeping Mr Milner in check, specifically ensuring his diary is up to date.

In her spare time, Michelle loves spending time with her son Leo, going to the gym or for a run and watching Rugby – This is in her blood as her grandad played for England and earnt an international cap which is one of her most prized possessions, as well as her son of course!

Robert Craig
Business Manager
Rob Craig is responsible for claims fulfilment utilising our approved panel of repairers is heavily involved in the analysis of claims information and working with policyholders directly regarding strategy for reducing their risk within the education environment.

Rob is a fan of all sports, especially rugby and is looking forward to developing his rugby coaching at the local club where his son plays. A much-needed improvement to his fitness would help.

Admin Team

Charlotte Webb
Senior Customer Service Advisor
Charlotte has been with the company for 10 years and takes care of numerous accounts. Originally, she predominantly dealt with the insurance needs of disabled students, but Charlotte now deals with a wider array of both insurance and warranty business.

In her spare time, Charlotte loves dancing, she does both advanced Belly dance and Ceroc. She also enjoys festivals, watching live bands, movies and socialising with friends and family (especially if there is wine involved).

Jashu Yadav
Customer Service Advisor
Jashu currently spends most of her time taking customer calls and processing insurance and warranty orders and overseeing her accounts on a daily basis, and sending renewal invitations to our customers.

When Jashu is not at work she likes to socialise with friends and family. Some days Jashu looks after her nephew’s little boy which she enjoys greatly.

Jashu likes to travel and she has been to many exotic destinations, including several trips to India to visit her family.

Jashu is passionate about yoga and practises it often. Jashu likes to keep active by walking, cooking and is hoping to take up knitting.

Amy Holmes
Customer Service Advisor
Amy is based on our admin department, she is responsible for the creation of policy and sending invoices.

Amy is another of our new recruits, but has settled in well with the team, Amy is the member of staff who can be guaranteed to be heard above everyone else.

Amy handles a number of accounts on the admin team, and is keen to learn other aspects of the business.

In her spare time, Amy likes to keep fit, socialise and keep everyone smiling.

Sarah Young
Customer Service Advisor
Sarah is responsible for processing the large volume of claims invoices in order that we can pay our repairers and suppliers on a regular basis. Sarah also provides claims support as and when required.

Away from work, one of Sarah’s great passions is her shoes! Her continually growing collection is closing in on 100 pairs, (what happened to a pair of trainers and a pair of work shoes being enough?). When not shopping for a new pair of shoes, Sarah enjoys spending time with her family, reading books and pursues active lifestyle. Sarah’s favourite genre is crime and mystery, with her favourite author Martina Cole.

Claims Team

Sian Swain
Senior Customer Service Advisor
Sian currently spends the majority of her time handling claims and she will be learning other aspects of the business in the future.

Sian spends a fair amount of time with my family as I have many siblings and a large family. Most holiday events, like Christmas and Easter are very busy and lots of fun. I am a lover of reading and seeing new countries/places. I like to keep learning and have been learning Spanish recently to continue to evolve my skills outside of work. I love to dance (even though I do not claim to be good at it) so I try my best to attend Zumba every week.

My fun fact is I have never digested any meat in my life, apart from a fly here and there (not my fault!)

Hollie Phair
Customer Service Advisor
Hollie is fairly new to our company, but has made a big impact in that small space of time. She is currently learning the invoicing aspect of the business as well as being a member of the claims team.

On Hollie’s initiation with the company, she proceeded to down a pint and had to be carried home by her boyfriend.

Fun fact when I was 16 I worked for ComicCon, I was assigned to sit with the celebrity guests and manage the fans, tending to the needs and wants of the guests. Names include Billie Piper, Gillian Anderson, Kit Harrington, Emilia Clarke and Frank Bruno.

Iwona Malecki
Customer Service Advisor
Iwona is currently on maternity leave after welcoming her 2nd daughter Maya this year.

Iwona is responsible for handling claims quickly and efficiently. Her goal is to provide the highest level of customer service possible.

In my free time, I enjoying to look after my daughter and soon we will be welcoming a new addition to the family.

I enjoy reading books and travelling, but have had to postpone most of the trips until the children get older.

I like watching films with Ryan Gosling – sure you can see why.

Thomas Rayfield
Customer Service Advisor
Thomas is responsible for training some of our team on handling claims. When he’s not training he will be processing our third party claims and handling the more complicated claims requiring more consideration.

Over the next few years Thomas is looking to take his Certificate in Insurance exam and become a member of the Chartered Insurance Institute, giving him the opportunity to grow within the company and have a bigger perspective on insurance as an industry.

In his spare time Thomas enjoys supermoto, participating in track days, and supporting his brother starting out racing supermoto, as well as travelling and a strong passion for photography.

Alison McMurray
Customer Service Advisor
Alison is based on our claims team and is responsible for the validation of claims, approving quotes and dealing with a wide variety of customers.

Alison is an avid reader of criminal fiction and non-fiction, some of her favourite authors include James Patterson and Jo Nesbo.

In her spare time Alison has been involved in band management and event organising for live music events, she can often be found listening to (thankfully not singing to) bands such as Metallica, Disturbed, and Motorhead to name but a few.

Alison enjoys spending time with her two teenage daughters (when they can fit her in their social calendars) and is partial to a nice cold beer when socialising, she is more commonly known in the office as HAGGIS.

Viktoria Davies
Customer Service Advisor
Viktoriya is responsible for processing claims from receipt all the way through to completion, and is dedicated to providing excellent customer service.

During her spare time, she enjoys spending time with her family, travelling and keeping fit. A keen traveller, Viktoriya has travelled throughout Europe as well as multiple visits to her native Ukraine. She is very keen on maintaining a high level of physical fitness and passionately pursues this activity.

Melissa Kidney
Customer Service Advisor
When I first started at Compucover I was based in admin for 3 months and feel I have basic knowledge within the admin process. I am now based in the claims  department since Sept 2017, and I am responsible for processing claims, approving quotes and supporting customers though the claims procedure.

In my spare time I enjoy spending time with my family, often having my nephew over for sleepovers, going to the cinema and going swimming with my friends.

Sales Team

Elizabeth Ballantyne
Sales & Compliance Executive
Liz, initially working in the renewals department, then spent some time in account management, and 18 months ago moved to the sales department with a view to developing relationships with new and existing resellers.

The last big charity organised event she was involved in was a ‘calendar girls’ calendar which sold 500 copies and raised over £5000.00 for Cancer Research and the British Heart foundation.

Karl Jupp
Sales Executive
Karl started out his career at compucover in our Admin Team but is now thriving in our Sales Team.

Karl is 28 and has 2 dogs (Rottweilers) and enjoy long walks with them.

I love football and anything to do with football mainly Coventry City.

You will always catch me singing if you see me in the street pottering along.

Bruce Truman
Sales Executive
I have worked for the company as part of the sales team for almost 1 year now. I previously worked in the hospitality business for over 15 years and felt it was time for a change. I can safely say it was the right move for me.

I have 3 beautiful children, 2 boys and 1 girl.

In my social time I love going on adventures and having lots of fun with my children as I am a big kid a heart.

One of my sins is I like a flutter around the poker table from time to time at the local casinos, I am yet to become a millionaire.