Claims Handling Survey

1. What was your claim for?

Damage Theft Loss Breakdown

2. During your initial contact with us regarding your claim, how satisfied were you with the explanation of the claims process and the next steps? On a scale of 1-5, with 5 being very satisfied and 1 being not satisfied.

3. Overall, when contacting the claims department, I received a response in a timely manner when using:

Telephone

Most of the time Sometimes Rarely N/A

4. What repairer/supplier was used to fulfil your claim?

5. How satisfied were you with the communication received from the repairer/supplier, in regards to the progress of the claim? On a scale of 1–5, with 5 being very satisfied and 1 being not satisfied.

6. How satisfied were you with the attitude and helpfulness of the claims handler towards your situation? On a scale of 1-5, with 5 being very satisfied and 1 being not satisfied.

7. How long did your claim take from the date you submitted your claim form to receiving your equipment?

8. How satisfied were you with the time taken to receive your equipment? On a scale of 1-5, with 5 being very satisfied and 1 being not satisfied.

9. Overall how satisfied were you with the claim process? On a scale of 1-5, with 5 being very satisfied and 1 being not satisfied.

10. Based on the experience with your claim, how likely are you to renew your policy? On a scale of 1-5, with 5 being very likely and 1 being very unlikely.

11. Could we have done anything to improve the service you received?

Yes No

If Yes, please give details:

12. Do you have any further feedback that you would like to give regarding any part of the service you received?

13. Are you happy for us to use any of this information provided as part of our marketing or training material?

Yes No

14. Are you happy for us to contact you to discuss your feedback further?

Yes No

Claims Handling Survey

Please complete the following survey based on the service you received, this form should only take a few minutes to complete.

Insurance & Warranty

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