Customer Satisfaction Survey

1. What is your policy for?

Insurance Warranty Both

2. Is your policy for an:

Individual Business Education Facility

3. Was your policy arranged direct with compucover? (If yes please continue to Question 5)

Yes No

4. How was your policy arranged?

5. How accurately do you feel the policy was described to you on a scale of 1-5, with 5 being very accurate and 1 being not accurate.

6. If you had any questions during the process how satisfied were you with the answers given, on a scale of 1-5, with 5 being very satisfied and 1 being not satisfied.

7. How satisfied were you with the time taken before you received your documents, on a scale of 1-5, with 5 being very satisfied and 1 being not satisfied.

8. In relation to the quality of information and/or helpfulness of the staff, how satisfied were you with the service received on a scale of 1-5, with 5 being very satisfied and 1 being not satisfied.

9. Were you made aware that the service was provided on a non-advised basis?

Yes No

10. Were you made aware that the products offered are authorised by the FCA?

Yes No

11. Do all the insurance/warranty options given suit your various needs?

Yes No

12. Do you have any further feedback that you would like to give regarding any part of the service you received?

13. Are you happy for us to use any of this information provided as part of our marketing or training material?

Yes No

14. Are you happy for us to contact you to discuss your feedback further?

Yes No

Customer Satisfaction Survey

Please complete the following survey based on the service you received, this form should only take a few minutes to complete.

Insurance & Warranty

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